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Refund Policy

             Refund & Replacement Policy

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Tavisi Jewelry Collection

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At Tavisi Jewelry Collection, we value your trust and strive to provide high-quality jewelry with transparency and care. Please read our Refund & Replacement Policy carefully before making a purchase.

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No Refund on Used Products

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Due to hygiene and product safety reasons, we do not offer refunds or returns on used or worn jewelry.

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Replacement Eligibility (India Only)

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Replacement requests are accepted ONLY in the following cases:

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  1. You received a damaged product

  2. You received the wrong product

  3. The product has a manufacturing defect

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Mandatory Conditions for Replacement

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  • Request must be raised within 24 hours of delivery

  • A full unboxing video is mandatory

  • Video must:

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  • Be one continuous recording (no cuts, no edits)

  • Start before opening the outer package

  • Clearly show the product and packaging

  • Clear video & photos of the damaged / wrong item must be provided

  • Replacement requests will be accepted only if the damage matches the issues specified by us.

  • Once the delivery is received, customers must share clear photos and a full unboxing video of the damaged product
    within 24 hours of delivery to the following contact number:

  • 📞 9037140992

  • The video must be a single continuous recording (no cuts or edits) and should clearly show the product and packaging.

  • Requests received after 24 hours, without proper photos/video, or for damages not specified by us
    will not be accepted under any circumstances.

⚠️ Without an unboxing video, no replacement request will be approved.

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Important: Unboxing Video Rules

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  • No pauses, no edits, no filters

  • Video must clearly show the entire unboxing process

  • If the video is edited or incomplete, the request will be rejected

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Replacement Process (India)

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  • Once the claim is verified, a replacement will be approved

  • The original product must be returned in unused condition with original packaging

  • Replacement will be dispatched after verification

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Replacement Shipping Charges (India)

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  • First-time order shipping within India is FREE

  • For replacement orders within India, a ₹100 shipping charge will be applicable

  • This covers courier, packing, and re-shipping costs

  • Replacement will be shipped only after the shipping charge is paid

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International Orders – Replacement Policy

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  • International orders are NOT eligible for replacement or return​​

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❗ International shipping, customs duties, and courier delays are beyond our control.

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Non-Returnable / Non-Refundable Items

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We do not accept returns or refunds for:

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  • Change of mind

  • Wrong size selected by customer

  • Minor color differences due to lighting or screen display

  • Delays caused by courier companies

  • Products damaged after use

  • Orders without valid unboxing video proof

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Cancellation Policy

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  • Orders can be cancelled within 1 hour of placing the order

  • Once an order is processed or shipped, cancellation is not allowed

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Refund (If Applicable)

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Refunds are issued only if:

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  • The product is out of stock, or

  • The order is cancelled within the allowed time

Refunds will be processed within 5–7 business days to the original payment method.

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Contact Us for Support

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For any refund or replacement-related queries:

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📧 Email: tavisijewelry@gmail.com
📞 Phone: +91 90371 40992

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We are here to help you 💖

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