Shipping Policy

Welcome to Tavisi Jewelry Collection.

We are committed to delivering your jewelry safely, securely, and on time. Please read our shipping policy carefully before placing an order.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive a confirmation email/SMS with tracking details.

Shipping Coverage

Domestic Shipping (India)

We offer FREE SHIPPING across India on all orders.
Orders within India are shipped through trusted courier partners.
Estimated Delivery Time:
- Standard Delivery: 3–7 business days
- Express Delivery (if available): 2–4 business days
Delivery timelines may vary depending on location, courier service availability, weather conditions, or unforeseen circumstances.

International Shipping

• International shipping is available to multiple countries.
• International orders are shipped through reliable international couriers.
• Estimated delivery time: 5–10 business days, depending on destination & customs clearance.
• Delivery timelines may vary due to customs procedures, local regulations, or courier delays.
• For bulk or multi-item international orders, additional charges may apply.
• Our team will contact you before dispatch if required.

📦 Shipping Charges

• Middle East / GCC: ₹2500
• USA / UK / Europe / Australia: ₹4500
• South East Asia: ₹2000
• Japan & South Korea: ₹4000

💡 Final shipping charge will be calculated at checkout based on destination.

🛡️ Shipping Insurance

• All international shipments are fully insured until delivery.
• In case of shipping damage or loss, claims are processed through courier insurance.

📑 Customs & Duties

• Customs duties and import taxes (if applicable) must be paid by the customer, based on the destination country’s rules.
• These charges are not included in the product or shipping price.
• Customs processing delays are not under our control.

🔍 Order Tracking

• Once shipped, a valid tracking number will be shared with the customer.
• Tracking information becomes active once the parcel is scanned at the courier hub.

⏱️ Delivery Time

• Standard delivery time: 5–10 business days (country specific).
• Delivery time does not include customs inspection delays.

❗ Additional Notes

• Cash on Delivery (COD) is not available for international orders.
• Shipping timeline begins once the order has been processed & packed.
• Packaging is tamper-proof and safe for international transit.

Shipping Charges & Duties

India

Shipping within India is completely FREE.
No additional shipping charges will be applied at checkout.

International Orders

International shipping charges are payable by the customer and will be calculated at checkout based on destination and package weight.
Any applicable customs duties, import taxes, VAT, or local charges imposed by the destination country must be borne by the customer.
Tavisi Jewelry Collection is not responsible for customs delays or additional charges.
International shipping up to 1 kg (including box & packing) is charged at ₹4,000.
Orders exceeding 1 kg may incur additional shipping charges. Customers will be contacted before dispatch.

Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS.
Both domestic and international shipments can be tracked using the courier partner’s tracking link.

Packaging

All jewelry is carefully packed using secure and protective packaging to ensure it reaches you in perfect condition.
We take special care in packaging delicate jewelry items for both domestic and international deliveries.

Delayed or Undelivered Orders

Tavisi Jewelry Collection is not responsible for delays caused by:

Courier service issues
Customs clearance procedures (international orders)
Incorrect or incomplete delivery address provided by the customer
Unreachable or incorrect contact details at the time of delivery

However, we will assist customers in tracking and resolving delivery-related issues wherever possible.

Wrong Address / Return to Sender

If an order is returned due to an incorrect or incomplete address provided by the customer, reshipping charges will apply.
Refunds will not be issued for delivery failures caused by incorrect address details.

Damage During Transit

If your order arrives damaged:

Please contact us within 24 hours of delivery.
An unboxing video and clear photos of the product and packaging are mandatory.
After verification, a replacement will be arranged as per our policy.

Contact Us

For any shipping-related queries, please contact us:

📧 Email: tavisijewelry@gmail.com
📞 Phone: +91 9037140992